Last updated: 17 October 2026
This policy explains how and when Pep Labs UK delivers orders placed on www.peplabsuk.com.
Business Information
Business name: Pep Labs UK
Website: www.peplabsuk.com
Business address: Level One, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom
Email: [email protected]
1. Where We Deliver
We currently deliver to addresses within the United Kingdom only. We do not ship internationally at this time.
2. Order Processing Time
- Orders are processed and dispatched within 1 working day (Monday to Friday, excluding UK bank holidays).
- Orders placed on a weekend or bank holiday are dispatched on the next working day.
- During sales or very busy periods, dispatch may occasionally take up to 2 working days. We will email you if your order is delayed.
3. Delivery Methods, Times and Costs
| Service | Estimated delivery after dispatch | Cost |
|---|---|---|
| Royal Mail 24 | 1–2 working days | £4.99 |
| Free UK Shipping (orders of £100 or more) | 1–2 working days | Free |
Total estimated delivery time (processing + transit) is usually 2–3 working days from the date you place your order. Delivery costs are shown at checkout before you pay.
4. Dispatch Confirmation & Tracking
When your order is dispatched, we will email you a dispatch confirmation. Where the service includes tracking, the email will include your tracking number so you can follow your parcel on the Royal Mail website.
5. Delays
Delivery times are estimates provided by Royal Mail. Occasionally, delays may happen for reasons outside our control, such as bad weather, strikes or high postal volumes. If your parcel has not arrived within 5 working days of dispatch, please contact us and we will investigate with the courier.
6. Lost or Damaged Parcels
If the courier confirms your parcel is lost, we will send a replacement or give you a full refund once the courier’s investigation is complete (usually within 15 working days). If your order arrives damaged, please email us within 7 days of delivery with photographs. See our Return & Refund Policy for details.
7. Delivery Address
Please check that your delivery address is correct before placing your order. If you notice a mistake, email us straight away. We can update the address only if the order has not yet been dispatched.
8. Failed Deliveries
If Royal Mail cannot deliver your parcel, they will leave a card explaining how to collect it or rearrange delivery. Parcels that are not collected are returned to us. Contact us and we will resend the order (re-delivery postage may apply) or refund the order value.
9. Contact Us
For any questions about shipping or delivery, email [email protected].