Payment & Billing Policy

Last updated: 17 October 2026

This policy explains how payments and billing work for orders placed with Pep Labs UK on www.peplabsuk.com.

1. Accepted Payment Methods

• Debit and credit card: processed securely by our third-party payment provider at checkout.
• Cryptocurrency: you can pay with supported cryptocurrencies, or buy cryptocurrency during checkout using the “Buy Crypto” option.

The payment options available to you are shown at checkout before you place your order.

2. Currency and Pricing

• All prices on our website are shown in British Pounds Sterling (GBP, £).
• The total you pay, including the product price and any delivery charge, is shown clearly at checkout before you confirm your order.
• There are no hidden fees or extra charges from Pep Labs UK. Your bank or card issuer may charge its own fees, for example for cryptocurrency purchases or currency conversion.
• Prices may change from time to time. The price that applies to your order is the price shown when you place it.

3. When You Are Charged

Payment is taken in full when you place your order. Your order is confirmed once payment has been successfully received. You will receive an order confirmation email with a summary of your purchase.

4. Billing Statement

Card payments are processed by our payment provider, so the charge may appear on your bank statement under the name of our payment processor rather than “Pep Labs UK”. If you see a charge you don’t recognise, please email us at [email protected] with the date and amount and we will help you identify it.

5. Payment Security

• Our website uses SSL encryption to protect your information.
• Payments are handled by our secure third-party payment provider. Pep Labs UK never sees or stores your full card details.

6. Failed or Declined Payments

If your payment is declined, your order will not be processed. Please check your details or try another payment method. If the problem continues, contact your bank or email us for help.

7. Order Verification

To protect our customers from fraud, we may occasionally ask you to verify your details before dispatch. If we cannot verify an order, we will cancel it and issue a full refund.

8. Refunds

Refunds are made to the original payment method. Full details are in our Return & Refund Policy.

9. Invoices

An order confirmation is emailed to you after purchase and can be viewed in your account. If you need a copy of your receipt or invoice, email us at [email protected].

10. Contact Us

For any billing or payment questions, email [email protected].