Frequently asked questions

Yes. Our products are tested by an independent third-party laboratory. Testing covers HPLC purity, endotoxin assay, TAMC/TYMC microbial counts and heavy metal screening.

Email [email protected] with your order number and the product name, and we’ll send the certificate of analysis for your batch. See our COA page for more on our testing.

Purity is measured by HPLC, and the result for each batch is shown on its certificate of analysis, available on request.

Royal Mail Tracked 24 costs £4.99. Delivery is free on UK orders over £100.

Orders are dispatched from Liverpool on working days (Monday–Friday). Orders placed at weekends or on bank holidays are dispatched the next working day.

Royal Mail Tracked 24 usually arrives in 1–2 working days. You’ll receive a tracking link by email once your order is dispatched.

Card payment and cryptocurrency. If you don’t hold crypto, you can buy it during checkout using the “Buy Crypto” option.

Yes. Payments are processed by our payment providers over an encrypted connection. We never see or store your full card details.

Qualifying orders over £100 receive bacteriostatic water free. Otherwise it can be added from the BAC water page.

All peptides are supplied lyophilised (freeze-dried powder) in sealed glass vials. Bacteriostatic water is sold separately for laboratory reconstitution.

Keep unopened lyophilised vials cool, dry and away from light; refrigerate or freeze for longer-term storage. Reconstituted solutions should be kept at 2–8°C.

No. Our products are sold strictly for laboratory and in-vitro research. They are not for human or veterinary use, and we do not provide usage, dosing or administration guidance.

Adults aged 21 or over purchasing for legitimate laboratory research. By ordering you confirm you have read our Research-Only Policy.

For safety and integrity reasons, opened or unsealed vials can’t be returned. If your order arrives damaged or incorrect, contact us as soon as possible after delivery – see our Refund & Cancellation Policy.

Check the tracking link first. If it hasn’t moved in 3 working days, email [email protected] with your order number and we’ll raise it with Royal Mail.