Privacy Policy

Last updated: 17 October 2026

Pep Labs UK (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information when you visit or buy from www.peplabsuk.com, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Pep Labs UK is the data controller for your personal information. Contact: [email protected], Level One, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom.

2. Information We Collect

• Identity and contact details: name, billing and delivery address, email address and phone number
• Order information: products ordered, order history, payment status and delivery details
• Account information: login details and preferences if you create an account
• Technical information: IP address, browser type, device, operating system and cookie identifiers
• Usage information: pages visited, time on site, clicks and referring websites
• Communications: messages you send us by email or through our contact form

We do not collect or store your full card details. Payments are handled directly by our payment provider.

3. How We Use Your Information

• To process, deliver and support your orders, including refunds and returns
• To respond to your enquiries
• To manage your account
• To prevent fraud and keep our Website secure
• To improve our Website and understand how it is used
• To send marketing emails, but only where you have agreed. You can unsubscribe at any time.
• To comply with legal, tax and accounting obligations

4. Lawful Bases for Processing

We rely on: contract (to fulfil your order), legal obligation (tax and accounting records), legitimate interests (fraud prevention, security and improving our service) and consent (marketing and non-essential cookies). You can withdraw consent at any time.

5. Who We Share Your Information With

We share only the information that is necessary, and only with trusted providers who must protect it:

• Payment processors, for card and cryptocurrency payments
• Royal Mail and other delivery partners, for delivery
• Website hosting, email and IT service providers
• Analytics and advertising providers, such as Google Analytics, Microsoft Clarity and Meta (Facebook) Pixel, where you have consented to cookies
• Email marketing providers, for subscribers only
• Professional advisers or authorities, where required by law

We never sell your personal information.

6. Cookies

We use essential cookies to run the Website, for example to keep items in your basket. With your consent, we also use analytics and marketing cookies. You can manage cookies through your browser settings.

7. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place as required by UK GDPR.

8. How Long We Keep Your Information

We keep order and transaction records for 6 years to meet UK tax and accounting laws. Other information is kept only as long as needed for the purposes described above.

9. Your Rights

You have the right to access, correct or delete your information, restrict or object to processing, request data portability and withdraw consent. To use any of these rights, email [email protected]. We will reply within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Security

We protect your information with SSL encryption, secure payment processing, restricted access and regular security updates. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your information safe.

11. Age Restriction

Our Website is only for people aged 21 and over. We do not knowingly collect information from anyone under 21.

12. Changes to This Policy

We may update this policy from time to time. The latest version, with its “last updated” date, will always be on this page.

13. Contact Us

For any privacy questions, email [email protected].