Terms of Service

Last updated: 17 October 2026

These Terms of Service (“Terms”) govern your use of www.peplabsuk.com (the “Website”) and any purchase from Pep Labs UK (“we”, “us”, “our”). By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

1. Eligibility

You must be 21 years of age or older to access the Website or purchase products. By using the Website, you confirm that you meet this requirement.

2. Intended Use of Products

All products supplied by Pep Labs UK are sold strictly for laboratory, analytical and in-vitro research use only. They are:

• Not for human or veterinary consumption or use
• Not medicines, food supplements, cosmetics or medical devices
• Not intended to diagnose, treat, cure or prevent any disease

Any use outside a controlled research environment is strictly prohibited. Please read our Research-Only Policy.

3. Product Information

We aim to make sure all product descriptions, images and prices are accurate. Website content is for general information only and is not medical advice or usage, dosing or handling guidance. If we find an error in the price or description of a product you have ordered, we will contact you before dispatch and you may cancel for a full refund.

4. Orders and Contract

When you place an order, you will receive an email acknowledging it. A contract is formed when we confirm your order and take payment. We may decline or cancel an order, with a full refund, if a product is unavailable, if there is a pricing error, if we cannot verify your details, or if the intended use appears inconsistent with research-only use.

5. Prices and Payment

All prices are shown in British Pounds Sterling (GBP). The total price, including delivery, is shown at checkout before you pay. We accept debit/credit card and cryptocurrency payments through our secure third-party payment providers. Full details are in our Payment & Billing Policy.

6. Shipping and Delivery

We deliver within the United Kingdom only. Orders are usually dispatched within 1 working day and delivered within 1–2 working days after dispatch. Full details, including costs, are in our Shipping & Delivery Policy.

7. Cancellations, Returns and Refunds

You may cancel before dispatch for a full refund. Unopened, sealed items may be returned within 14 days of delivery. Faulty, damaged or incorrect items will be replaced or refunded. Full details are in our Return & Refund Policy. Your statutory rights are not affected.

8. Customer Responsibilities

By purchasing, you confirm that you:

• Are 21 or older and purchasing for legitimate research purposes
• Are a qualified individual, or are acting on behalf of a research organisation
• Will store, handle and dispose of products safely and in line with applicable laws and health and safety guidance
• Will comply with all laws that apply to you

9. Acceptable Use of the Website

You must not misuse the Website, try to gain unauthorised access, upload harmful material, or copy or reproduce Website content without our written permission. All content on the Website is owned by Pep Labs UK.

10. Accounts

You are responsible for keeping your account login details secure. We may suspend or close accounts that breach these Terms.

11. Limitation of Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under UK law. Subject to this, our total liability for any order is limited to the price paid for that order, and we are not liable for indirect or consequential losses or for losses caused by misuse of products.

12. Privacy

We handle your personal data in line with our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. The version published on this page when you place your order applies to that order.

14. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

15. Contact Us

For questions about these Terms, email [email protected] or write to Pep Labs UK, Level One, 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom.